Call and describethe problem out loud.
Most of what has to be known comes out in the first two minutes of a conversation — which building, what is failing, whether it is new construction or something already buried in the walls. A form cannot ask a follow-up question.
- One number for every kind of job
- New construction, retrofit and repair all start here
- Have the address and roughly what the building is
- No phone tree and no ticket number
